Frequently Asked Questions

To track your order, please follow the steps below:

Check your Email: Once your order is shipped, you should receive a shipping confirmation email from us. This email will typically contain a tracking number or a tracking link along with instructions on how to track your package. Please check your inbox, including your spam or junk folder, for this email.

Log into Your Account: If you created an account on our e-commerce website before placing your order, you can log in to your account. Navigate to the order history or order tracking section, where you should be able to find the status of your order and any available tracking information.

Tracking Link: If you have a tracking number, you can visit the website of the shipping carrier that is handling your package (such as FedEx, UPS, DHL, or the postal service of your country). Go to their tracking page and enter your tracking number to get real-time updates on the location and status of your package.

Contact Customer Support: If you are unable to locate your tracking information or have any issues with tracking your order, please contact our customer support team at kapotmedia@gmail.com or call us at +91-8826291284. They will be able to assist you further by providing you with the necessary tracking details or helping you track your order.

Please note that it may take a short period of time for the tracking information to become available after your order has been shipped. If you have recently placed your order and tracking information is not yet provided, we recommend checking back later or allowing some time for the carrier to update their system.

We are here to help you track your order and ensure a smooth shopping experience.

To place an order on our web store, please follow these steps:

Visit our Website: Open your web browser and go to our e-commerce website https://www.kapot.in. You can access our website by entering the URL in the address bar or by searching for our store name on a search engine.

Browse Products: Once on our website https://www.kapot.in, browse through the different categories or use the search bar to find the specific product you are looking for. You can also explore any featured or recommended products on the homepage.

Select the Product: Click on the product image or title to view more details about the product, including descriptions, specifications, images, and pricing.

Add to Cart: If you decide to purchase the product, select the desired quantity and click on the “Add to Cart” or “Buy Now” button. This action will add the item to your shopping cart.

Review Your Cart: After adding the product to your cart, you can either continue shopping and add more items to the cart or proceed to the checkout process. To review your cart, click on the shopping cart icon, usually located in the top right corner of the website. Here, you can see a summary of the items in your cart, their quantities, and the total cost.

Proceed to Checkout: When you are ready to complete your purchase, click on the “Checkout” or “Proceed to Checkout” button in the cart section. You may be prompted to provide your shipping address, contact details, and any other necessary information for delivery.

Choose Shipping Method: Select your preferred shipping method from the available options. The shipping charges and estimated delivery time will be displayed for each option.

Review and Apply Discounts: If you have any discount codes or coupons, enter them in the designated field during the checkout process. The system will automatically calculate the revised total based on the applied discount.

Payment Information: Choose your preferred payment method (credit/debit card, PayPal, etc.) and enter the required payment details. Ensure that all information is entered accurately and securely.

Place the Order: After reviewing your order details, shipping address, and payment information, click on the “Place Order” or “Complete Purchase” button to finalize your order. By doing so, you are confirming your purchase.

Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This email will contain the details of your order, including the items purchased, shipping address, payment information, and an order number for reference.

Congratulations! You have successfully placed an order on our web store. You can track the progress of your order using the provided order number and tracking information, as explained earlier.

If you encounter any difficulties or have any questions during the ordering process, please don’t hesitate to contact our customer support team for assistance at kapotmedia@gmail.com or call us at +91-8826291284. They will be happy to help you with any queries or concerns you may have.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support at kapotmedia@gmail.com or call us at +91-8826291284. We are here to help!

No, having an account is not mandatory to place an order on our e-commerce website. We provide the option for both guest checkout and creating an account during the ordering process.

If you choose to proceed as a guest, you will need to provide the necessary information, such as your shipping address, contact details, and payment information, to complete your purchase. However, please note that creating an account offers certain benefits such as easy order tracking, order history access, and faster checkout for future purchases.

We respect your privacy and ensure that any personal information provided during the checkout process is handled securely and in accordance with our privacy policy. Whether you decide to create an account or proceed as a guest, we are committed to providing a seamless and convenient shopping experience.

If you have any further questions or need assistance with placing an order, please feel free to contact our customer support team. We’re here to help!