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Winning Strategies Serving With A Smile

We did a scanning of catalogues of all publishing houses, libraries and books stores and discovered that there is NOT a single, soft-skill training books catering specifically to the needs of students, aspiring to get into the aviation and hospitality industries. This book fils that vital gap.
When Air Hostes Academy (AHA) launched its first training institute at Delhi’s Amar Colony, there was not a single institute of its kind offering customised training for the aviation and hospitality sectors. The programme became popular since there was a great demand for it because of its usefulness in the industry.

Rs.446.00 Rs.495.00

Sapna Gupta is the 35-year-old founder and director of Air Hostes Academy Pvt. Ltd. (AHA).
Although AHA started as a bootstrap operation in 1997, because of Sapna’s relentless pursuit of her dream, boundless energy and keen entrepreneurial spirit, not to forget, her husband, Akash Gupta’s strong backing and support. She strongly feels that without his support and guidance writing this book would not be impposble. AHA is today recognized as No. 1 training institute in India for the aviation and hospitality industry. AHA has been awarded ISO 9001:2000 certification and the ‘Golden Peacock Award; for Innovative training; while Sapna’s personal contribution to the growth of this sector has been acknowledged with the Education and Training Ratna award, conferred on her by the Governor of Maharashtra on *th March 2005 on the occasion of International Women’s Day.
Contents :
An Overview of Services Industry
Let’s Talk Soft!
Can Soft Skills be Learnt?
Soft Skills Made Easy
Work on Yourself
Quiz Time

Weight 0.610 kg
Dimensions 8.7 × 5.57 × 1.57 in
BindingHard Bound
PublisherManas Publications
Publishing Date2008
Product Edition 1

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